Terms of Service

Scope
These Terms of Service ("Terms") govern the use of AmueAI, an AI-powered chatbot and customer-support widget platform ("Service") provided by Oskar-Maria Seeberger, Adalbert-Stifter-Straße 5, 82031 Grünwald, Germany ("we," "us," "Provider"). They apply to all contracts concluded between us and any person or entity that registers for or uses the Service ("Customer," "you"), regardless of whether you are a consumer or a business. Any terms and conditions of the Customer that deviate from, contradict, or supplement these Terms shall not become part of the contract unless we expressly agree to their validity in writing.

Description of the Service
AmueAI allows Customers to create AI-powered chatbots trained on their own content (e.g. websites, documents, FAQs) and embed them on their own websites or connect them to other channels. The Service is provided "as a service" (SaaS) via the internet; no software is installed on the Customer's own systems. AmueAI is an independently developed product and is not affiliated with, endorsed by, or connected to Chatbase or any other third-party provider, notwithstanding functional similarity.

Registration and Contract Conclusion
To use the Service, you must create an account via our sign-up process. You must provide accurate and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account. The contract is concluded when we confirm your registration or, at the latest, when you first actively use a paid plan following successful checkout. Presentation of the Service on our website does not constitute a binding offer on our part but an invitation for you to submit an order.

Prices and Payment
Current prices are shown on our pricing page at the time of order. All prices are stated in the currency displayed at checkout and, unless otherwise indicated, include statutory VAT where applicable (we operate as a small business under § 19 UStG (Kleinunternehmerregelung), in which case no VAT is shown or charged, until such time as this status changes). Paid plans are billed in advance on a recurring basis (e.g. monthly or annually, as selected at checkout) via our payment processor. Payment is due immediately upon invoicing unless otherwise agreed. If a payment cannot be collected, we may suspend access to paid features until payment is received.

Free Trials and Free Plans
Where we offer a free trial or free-tier plan, its scope, duration, and any usage limits are as described on our website at the time of sign-up. We may modify or discontinue free trials or free-tier plans at any time, provided that Customers already using an active free trial retain access for the remainder of the announced trial period.

Term and Termination
Unless otherwise agreed at checkout, contracts for paid plans run for the billing period selected (e.g. monthly or annual) and renew automatically for successive periods of the same length unless terminated. Either party may terminate a monthly plan with effect from the end of the current billing period; annual plans may be terminated with effect from the end of the current annual term, subject to at least 30 days' notice before the renewal date, unless a different notice period is stated at checkout. The right of both parties to terminate for good cause (aus wichtigem Grund) without notice remains unaffected. Termination must be submitted via the account dashboard or in writing (email is sufficient) to the contact details below. Consumers additionally retain any statutory right of withdrawal as set out in our separate Right of Withdrawal policy.

Availability
We strive for high availability of the Service but do not guarantee uninterrupted or error-free operation. Planned maintenance will, where reasonably possible, be announced in advance. We are not liable for downtime caused by circumstances outside our reasonable control, including outages of third-party infrastructure or AI model providers we rely on to deliver the Service.

Customer Obligations and Acceptable Use
You agree to use the Service only for lawful purposes and in compliance with these Terms. In particular, you must not: use the Service to generate, distribute, or store content that is illegal, infringes third-party rights (including intellectual property, privacy, or personality rights), or violates applicable data protection law; upload content you are not authorized to use for AI training or chatbot purposes; attempt to circumvent usage limits, reverse-engineer the Service, or interfere with its infrastructure or security; or use the Service to send unsolicited communications (spam) or to build a competing product using data extracted from AmueAI. You are solely responsible for the content you upload to train your chatbot(s) and for ensuring you have all necessary rights and consents to do so, including under applicable data protection law where end-user or customer data is involved.

AI-Generated Content and Accuracy
The chatbots created via AmueAI generate responses using artificial intelligence and large language models operated by us and/or third-party providers. AI-generated output may be inaccurate, incomplete, or inappropriate in individual cases ("hallucinations"). We do not warrant the accuracy, completeness, or fitness for a particular purpose of any AI-generated content. You are responsible for reviewing and, where necessary, moderating chatbot responses before relying on them in contexts where accuracy is critical (e.g. medical, legal, or financial advice). Use of the Service to provide such advice to end users is at your own risk.

Third-Party AI Providers
The Service relies on underlying AI models and infrastructure provided by third-party subprocessors. We select these providers with reasonable care but are not responsible for their independent conduct, output, or availability beyond our control. Details of subprocessors relevant to data protection are set out in our Privacy Policy and, where applicable, in a separate Data Processing Agreement available on request for business Customers.

Intellectual Property
We retain all rights, title, and interest in and to the Service itself, including its underlying software, design, and trademarks. Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable right to use the Service for the duration of your subscription. You retain all rights to the content you upload to train your chatbots ("Customer Content"). You grant us a limited license to process, store, and use Customer Content solely as necessary to provide the Service to you.

Data Protection
The processing of personal data in connection with the Service is described in our Privacy Policy, which forms an integral part of these Terms. Where you use AmueAI to process personal data of your own end users (e.g. website visitors chatting with your bot) in a manner that makes you the controller and us the processor under Art. 28 GDPR, a separate Data Processing Agreement is available on request.

Liability
We are liable without limitation for damages caused by intent or gross negligence, for injury to life, body, or health, and under any mandatory statutory liability (e.g. under the Product Liability Act). For damages caused by slight negligence, we are only liable in the event of a breach of a material contractual obligation (Kardinalpflicht), i.e. an obligation whose fulfillment is essential to the proper execution of the contract and on whose observance the Customer may regularly rely; in such cases, liability is limited to the foreseeable damage typical for contracts of this kind. Liability for slightly negligent breaches of non-material obligations is excluded. The above limitations apply equally in favor of our vicarious agents. This clause does not limit liability where prohibited by mandatory law.

Indemnification
You agree to indemnify and hold us harmless against third-party claims, including reasonable legal costs, arising from your unlawful use of the Service or from Customer Content that infringes third-party rights, unless you are not responsible for the underlying breach.

Changes to the Service and These Terms
We may modify the Service or these Terms where necessary to reflect changes in the law, technical developments, or legitimate business reasons, provided this does not materially disadvantage the Customer. We will notify Customers of material changes to these Terms in advance (e.g. by email) with reasonable notice before they take effect. If you do not object within the notice period stated in the notification, the changes are deemed accepted; we will expressly inform you of this consequence in the notification. Consumers retain the right to terminate the contract in response to a material change they do not wish to accept.

Final Provisions
These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Where you are acting as a consumer, this choice of law does not deprive you of any protection afforded by the mandatory law of your country of habitual residence. For Customers who are merchants (Kaufleute), legal entities under public law, or special funds under public law, the place of jurisdiction for all disputes arising from this contract is Munich, Germany; statutory exclusive places of jurisdiction remain unaffected. Should any provision of these Terms be or become invalid, this shall not affect the validity of the remaining provisions.